HHAF takes utmost care to process your donations as per the instructions given by you. Donations once made cannot be refunded by us since they’re immediately put to work for projects.

However in case technical issues that may have occurred at your end while donating online, like a double debit or incorrect amount entered, we will process the refund if you bring the problem to our attention within 30 days of making the donation. Just send us a formal request for a refund, either to our office address or as an email to https://healshell.com/, along with proof of deduction of the donation amount, a valid PAN number and a photocopy of your PAN card.

If you’ve already been issued a donation receipt, please ensure that you return the original receipt to our office address as well, for your donation refund to be processed.

We will respond to refund requests within 7 days, provided all the correct details are shared. Domestic refunds would take 10-12 days and international refunds would take 20-25 days – from the date of receipt of the request.

All donation refunds would only be made in the name of the person who has made the donation.

Please note that if your tax exemption certificate is already issued, we’d be unable to process your refund request unless it is asked for on the grounds of any error made on HHAF’s part. In that case, we will refund the donation and bear the costs of the same.