Frequently Asked Questions

Here are some common questions that you might have. If you dont find what you're looking for, please write to us and we'll be happy to address your query!

Donations to HEALSHELL HAPPYAID FOUNDATION qualify for deduction u/s 80G (5) of Income Tax Act 1961. Unique Registration Number AAGCH7162PF20231 approved on 2nd May of 2023 which is valid until AY 2026-2027.

We will send across your donation receipt either by email or on your address – this receipt is eligible for tax exemption and can be shared with the Income Tax authorities. If you’ve changed your email ID or your address, please contact us with the updated details.

HHAF takes utmost care to process your donations as per the instructions given by you. Donations once made cannot be refunded by us since they’re immediately put to work for projects.

However in case technical issues that may have occurred at your end while donating online, like a double debit or incorrect amount entered, we will process the refund if you bring the problem to our attention within 30 days of making the donation. Just send us a formal request for a refund, either to our office address or as an email to https://healshell.com/, along with proof of deduction of the donation amount, a valid PAN number and a photocopy of your PAN card.

If you’ve already been issued a donation receipt, please ensure that you return the original receipt to our office address as well, for your donation refund to be processed.

We will respond to refund requests within 7 days, provided all the correct details are shared. Domestic refunds would take 10-12 days and international refunds would take 20-25 days – from the date of receipt of the request.

All donation refunds would only be made in the name of the person who has made the donation.

Please note that if your tax exemption certificate is already issued, we’d be unable to process your refund request unless it is asked for on the grounds of any error made on HHAF’s part. In that case, we will refund the donation and bear the costs of the same.

Absolutely. We have stringent security measures in place to ensure that critically sensitive information, such as your personal information and your credit/debit card details, are protected

No – we do not accept any cash donations in the interest of transparency and accountability. If you’d like to donate, you can do so through any of the ways listed here.

Cheque/Online Payment/NEFT/UPI

Yes, [Pursuant to sub-section (2) of section 7 and sub-section (1) of section 8 of the Companies Act, 2013 (18 of 2013) and rule18 of the Companies (Incorporation) Rules, 2014].that the company is Company limited by guarantee

We raise the funds that we need for our work with the help of kind individuals like you as well as through CSR grants by corporates and institutions.

As an NGO, we do not receive any direct government funding. However, the government has extended certain tax and duty exemptions to us to help us minimise our costs.

Yes, our full-time employees are given regular salaries – we believe that this is important to attract the professional talent we need to manage our activities effectively. However, it is important to note that HHAF salaries are very modest in comparison with commercial corporate organisations

Raising funds for disease free world